Refund & Return Policy

Last Updated: November 03, 2025

1. Our Commitment

At Easy Printer , we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase. If you are not happy for any reason, this Refund & Return Policy explains how we can help make things right.

2. 30-Day Return Policy

2.1 Return Window

You may return most items within 30 days of delivery for a refund. The return period starts from the date you receive the product. To be eligible for a return, items must be in their original condition with all original packaging, accessories, manuals, and documentation.

2.2 Eligible Items

The following items are generally eligible for return:

• Printers and multifunction devices
• Scanners and document imaging equipment
• Accessories purchased with the main unit
• Extended warranty packages (if not yet activated)

2.3 Non-Returnable Items

The following items cannot be returned:

• Consumables (ink cartridges, toner, paper, etc.) once opened or used
• Opened software or licence keys
• Custom-ordered or special-order items
• Items marked as “final sale” or “non-returnable”
• Items damaged due to misuse, improper installation, or negligence

3. Return Process

3.1 Initiating a Return

To start a return:

• Log in to your account and go to your order history.
• Select the order containing the item you wish to return.
• Click “Request Return” and select the reason for return.
• Follow the on-screen instructions to generate your return request.

If you need help, you can also contact our customer service team at info@easyprinter.store.

3.2 Return Shipping

If an item is defective on arrival or we shipped the wrong product, we will usually cover or reimburse reasonable return shipping costs. For returns due to change of mind or ordering the wrong item, return shipping may be your responsibility or deducted from your refund, depending on the specific case.

3.3 Return Inspection

Once we receive your returned item, our team will inspect it, typically within 2–3 business days. We will check:

• Overall condition and completeness of the item
• Presence of original packaging and accessories
• Serial number verification
• Signs of damage, misuse, or tampering

4. Refund Processing

4.1 Refund Method and Timeline

Refunds are usually processed using one of the following methods, depending on how you paid and your preference:

• Original payment method (where possible).
• Bank transfer: Refund to your bank account after you provide the required details.
• Store credit: Credit to your Printer Stores account, available for immediate use on future purchases.

Once your return is approved, refunds typically take 3–7 business days to appear, depending on your bank or payment provider.

4.2 Refund Amount

Your refund will generally include:

• The purchase price of the item(s) being returned
• Original shipping costs if the item was defective or shipped in error

Deductions may apply for:

• Return shipping, where applicable for non-defective returns
• Restocking fees for opened or used items (see section 9)
• Damage or missing components not due to shipping or manufacturing defects

4.3 Partial Refunds

Partial refunds may be issued if:

• The item shows clear signs of use beyond basic testing
• Original packaging or accessories are missing
• The product is returned after the 30-day window and we accept it as an exception
• There is damage not caused by transit or manufacturing defects

5. Exchanges

We generally do not process direct exchanges. If you need a different product, please return the original item (if eligible) for a refund and place a new order on our website.

6. Warranty and Repairs

6.1 Manufacturer Warranty

Many products sold by Easy Printer come with a manufacturer warranty. Warranty terms, duration, and coverage vary by brand and model. Warranty service is typically provided directly by the manufacturer or their authorised service centres.

6.2 Our Support

Our team can help you with:

• Basic troubleshooting and product guidance
• Sharing manufacturer contact details or service centre locations
• Guidance on initiating a warranty claim

6.3 What’s Not Covered

Typical exclusions from warranty coverage include:

• Normal wear and tear
• Damage from accidents, misuse, liquid, power surges, or unauthorised modifications
• Issues arising from non-genuine consumables or accessories
• Software configuration problems or user data loss
• Cosmetic damage that does not affect normal operation

7. Defective or Damaged Items

7.1 Reporting Damage

If you receive a product that is damaged in transit or appears defective out of the box, please inform us as soon as possible, ideally within 48 hours of delivery. Clear photos or video of the product and packaging help us assess the issue and coordinate with the courier or manufacturer.

7.2 Resolution Options

Depending on the situation, we may offer:

• A replacement unit (where stock is available)
• A refund in line with this policy
• Referral to an authorised service centre for repair under warranty

8. Order Cancellations

8.1 Before Shipment

You may request cancellation shortly after placing your order if it has not yet been processed or shipped. Once an order is packed or dispatched, cancellation may no longer be possible and you may need to follow the return process instead.

8.2 After Shipment

If your order has already shipped, you can usually refuse delivery or accept the item and then request a return in accordance with this policy. Shipping and handling charges may not be refundable for change-of-mind cancellations after dispatch.

9. Restocking Fees

A restocking fee may apply to returns of opened or used items that are not defective or were not shipped in error. This helps cover inspection, testing, and repackaging costs.

• No restocking fee for unopened items in original, resaleable condition.
• A restocking fee (for example up to 15%) may be deducted for opened, used, or incomplete items.

10. Refused or Undeliverable Packages

If an order is returned to us as undeliverable due to an incorrect address or repeated failed delivery attempts, or if delivery is refused without prior arrangement, we may:

• Deduct original and return shipping costs from your refund, and
• Apply a restocking fee where applicable.

Please ensure your shipping information is accurate at checkout.

11. Business and Volume Orders

Special terms may apply to bulk purchases, reseller, or business accounts. For details on returns and refunds for B2B or volume orders, please contact us at info@easyprinter.store.

12. Region-Specific Consumer Rights

Consumer protection laws vary by country and region. Where local laws grant you additional rights beyond what is described in this policy, those statutory rights will apply in addition to our policy.

If you are unsure about your specific rights under local law, please contact us and we will do our best to clarify how they interact with this Refund & Return Policy.

13. Product Defects and Repeated Failures

If a product develops a substantial defect and cannot be repaired after a reasonable number of attempts within the applicable warranty period, we will work with you and the manufacturer to arrange a suitable remedy, which may include a replacement or refund, in line with applicable law and warranty terms.

14. Dispute Resolution for Refunds

14.1 Internal Resolution

If you disagree with a refund or return decision, you can request that your case be reviewed by a senior team member. Please email info@easyprinter.store with your order number and a clear explanation of your concern.

14.2 External Options

If we cannot resolve an issue to your satisfaction, you may have the option to pursue remedies through applicable consumer protection authorities, ombudsman schemes, or courts, in accordance with the laws of your jurisdiction.

15. Return Abuse and Fraud Prevention

To protect against misuse of our return process, we may limit or refuse returns in cases such as:

• Serial number mismatch (returned product does not match the item shipped)
• Pattern of excessive or abusive returns
• Returned products missing key components or significantly different from what was shipped

If we suspect fraudulent activity, we may investigate further and, where necessary, take additional action consistent with applicable law.

16. Product Recalls

In the event of a manufacturer or safety recall affecting a product you purchased from us, we will follow the instructions provided by the manufacturer or relevant authorities. This may include repair, replacement, or refund options, which may apply regardless of our standard return window.

17. Environmental Disposal

Electronic equipment and consumables should be disposed of responsibly and in accordance with local e‑waste and recycling regulations. Where possible, we encourage you to use certified e‑waste recycling facilities or programmes available in your area.

18. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. The version of the policy in effect at the time of your purchase will generally apply to that transaction, unless otherwise required by law.

19. Contact Us

For questions about returns, refunds, or this policy, please contact:

Easy Printer – Returns Department
Email: info@easyprinter.store